"I just wanted to send a quick email to you to express my absolute gratitude in all your firm has done for me over the last 4 years. In particular, I really wish to relay to you my thoughts on Mary who was assisting on the legal work on the file. Mary has been amazing, I feel very lucky to have had such a warm caring person to talk to throughout this whole ordeal.
She has ALWAYS replied to my emails and returned my phone calls with such promptness. She has put me at ease, listened to me cry, helped me with paperwork and answered any question I have had, and always made me feel that I was never a bother to her with any queries I may have had. I truly just cannot praise her enough. You must feel extremely privileged to have such a wonderful lady as part of your staff, I know I certainly felt that way for the last few years."